Homebase reopening: Will Homebase stores reopen?
Virtual queues on DIY websites have become a regular fixture of lockdown life as retailers struggle to meet the overwhelming demands of housebound Brits. Although DIY stores have been delegated a key service by the Government, many have taken the decision to close physical stores and warehouses in order to protect the health of their staff.
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The Government has also urged people not to undertake major home renovations as council waste collection services are reduced.
However, homeware providers have remained open for essential items, and B&Q has now reopened physical stores.
Is Homebase going to reopen stores?
There has been speculation the home renovations giant may follow the likes of B&Q and reopen stores to desperate shoppers.
Homebase is not currently opening any of its physical stores (Image: GETTY)
Homebase is continuing to offer home delivery (Image: GETTY)
But as it currently stands, Homebase stores are still closed.
Homebase is continuing to offer home delivery, though wait times will range from three to 10 days.
Homebase is also warning customers some lead times may be longer than advertised as staff work hard to fulfil demand.
So far, there don’t appear to be any major restrictions on orders, with good stocks available site-wide.
Homebase is also warning customers some lead times may be longer than advertised (Image: GETTY)
A statement on the Homebase website reads: “With safety as our first priority, we have taken the decision to continue to operate online only, and our home delivery service has been adapted to keep our teams safe during this time.
“For the time being our stores will remain closed to customers and we’ll let you know as soon as we reopen.
“While we’re operating online only, the huge demand means it’s taking us longer than usual to deliver some of our products.
“During this challenging time, we’re doing everything we can to minimise any delays.”
Express.co.uk contacted Homebase to ask if they would soon be reopening and will update this page when more information is available.
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This week Homebase caused a furor among shoppers who had not received orders despite ordering them weeks ago.
The home improvement and DIY store has continued to accept orders, despite multiple statements issued on their Twitter account stating “we’re sorry” for delays and they are “working really hard to catch up”.
Speaking to heart.co.uk, a Homebase representative said: “The huge demand we’ve seen online since closing our stores has significantly impacted how quickly we have been able to get orders to our customers.
“We know this has been incredibly frustrating.
B&Q delighted shoppers when it reopened this week (Image: GETTY)
“Our team and suppliers are working hard doing everything we can to catch up and get back on track.
“Any customers who have requested a refund will have the money back in their account seven days after the request has been processed.
“We are sorry to anyone who has had an issue with an order or delivery, and grateful to our teams who are doing so much behind the scenes to keep things moving.”
The DIY retailer wrote on Twitter: “From everyone at Homebase, we’re sorry. We’re working really hard to catch up and get your orders sent out.
“If you’ve emailed we promise we’ll respond – there’s no need to send another. To help speed things up, we’re focusing on emails sent to online.customerorders@homebase.co.uk”
The tweet has attracted hundreds of replies, mainly from annoyed customers claiming money has left their bank accounts weeks ago but they have not received their orders or any updates.
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